Refund and Returns Policy

At Jama Holistics, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Refund Eligibility:
        •       Products must be unused, unopened, and in their original packaging.
        •       Refund requests must be made within 14 days of receiving your order.

Non-Refundable Items:
        •       Products that have been used or opened.
        •       Sale items and gift cards.

How to Request a Refund:
        1.      Contact us at [info@jamaholistics.co.za] with your order number and reason for the refund.
        2.      Once approved, return the product to us at your expense.
        3.      After inspection, eligible refunds will be processed to your original payment method within 7-10 business days.

Exchanges:
If you received a damaged or defective item, please contact us immediately for an exchange or replacement.